Tickets are purchased on a non-refundable and non-transferable basis, as outlined in our Terms and Conditions.
We are generally unable to provide a refund where you:
- have changed your mind or your plans have changed
- are no longer able to attend
- missed your booked visit
- found another ticket or offer at a lower price
- decide that you did not enjoy the attraction or that the experience was not for you
Where eligible, you may be able to change the date or time of your General Admission tickets through our Booking Portal instead.
Your rights under the Australian Consumer Law are not affected. If there has been an issue with the service provided, you may have additional rights or remedies depending on the circumstances.
For our full Terms and Conditions, please visit:
https://www.wildlifesydney.com.au/security-privacy/terms-conditions/