If you purchased your WILD LIFE Sydney Zoo tickets through a third-party provider, any questions or changes relating to your booking will need to be handled directly by the company you booked with.
- Changing your visit date or time
- Cancellations or refunds
- Missing or incorrect tickets
- Resending booking confirmations or tickets
- Payment or booking issues
- Questions about the terms and conditions of your booking
Who should I contact?
Please contact the company you purchased your tickets from using their support service below:
- Klook: Klook Customer Support
- RedBalloon: RedBalloon Help Centre
- Booking.com: Booking.com Help Centre
- Expedia: Expedia Help Centre
- Tripadvisor: Tripadvisor Support
- Go City: Go City Help Centre
If you booked through another website or travel provider not listed above, please contact that provider directly for assistance.
Is my ticket ready to use?
If your third-party ticket already displays a barcode or QR code, visit date and entry time, your ticket should be ready for entry and you can join the standard WILD LIFE Sydney Zoo entry queue when you arrive.
If any of these details are missing, please contact the third-party provider you booked with before visiting WILD LIFE Sydney Zoo, as our team is unable to generate or amend third-party tickets.